Website: https://anycases.co
This FAQ page answers your most common questions regarding orders, shipping, returns, refunds, payments, and cancellations.
1. Orders & Shipping
Q1: Where do you ship?
We ship worldwide from our UK warehouse, including the UK, USA, Canada, Europe, Asia, and Australia. If your country doesn’t appear at checkout, contact us for assistance.
Q2: How long will it take to receive my order?
- Free Standard Shipping: 8–15 business days (Monday–Friday) – Free
- Guaranteed Shipping: 6–10 business days (Monday–Friday) – $6.10, Converted Automatically in local currencies
- Special Care Shipping (Priority Handling & Tracking): 6–10 business days (Monday–Friday) – $4.50, Converted Automatically in local currencies
Note: Delivery times are estimates and may vary due to customs clearance, postal services, or unforeseen delays.
Q3: How long does order processing take?
Orders are processed within 1–3 business days (Monday–Friday) after full payment is received. Peak periods may slightly increase processing time.
Q4: Can I change my shipping address after placing an order?
Yes, but requests must be made within 12 hours of placing your order. Contact support@anycases.co with your order number and new address.
Q5: How can I track my order?
Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. Tracking updates may take up to 24 hours to appear. If you don’t receive details within 5 business days, email us.
Q6: Are there any customs duties or taxes?
International customers are responsible for any customs duties, import taxes, or local VAT. These are not included in our product or shipping prices.
Q7: What happens if my package is lost or damaged?
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Report damaged parcels within 48 hours of delivery (include photos if possible).
- For lost packages, contact support@anycases.co so we can investigate with the carrier and arrange a replacement or refund.
2. Returns & Refunds
Q1: Do you accept returns?
Yes, we accept returns within 14 business days (Monday to Friday) of delivery.
Q2: How can I return a product?
Returns must be made by mail to the address provided by our support team after authorization. In-store returns are not available.
Q3: What condition must return products be in?
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Products must be new, unused, and undamaged.
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Include all original packaging, accessories, manuals, and tags.
- Proof of purchase is required.
Q4: Are there any restocking fees?
No, we do not charge restocking fees for returns.
Q5: Who pays for return shipping?
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Our error (defective/wrong item, damaged product): Free for the customer
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Customer reasons (wrong size, change of mind, no longer wanted): Customer pays actual return shipping costs
Q6: How do I initiate a return?
Step 1 – Contact Us:
Email support@anycases.co within 14 business days (Monday to Friday) of delivery with your order number, reason for return, and photos if applicable.
Step 2 – Authorization:
Our team will review your request within 24 hours and provide:
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A Return Authorization Number (RAN)
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The return address
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Instructions for packaging and shipping
Step 3 – Ship the Product:
Use a trackable courier and include your order number and RAN inside the package.
Step 4 – Refund or Replacement:
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Approved refunds are processed within 10 business days (Monday to Friday) to your original payment method.
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Replacement items can be shipped if requested.
Q7: Are there any non-returnable items?
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Final sale or clearance items
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Gift cards or promotional items
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Used, altered, or damaged items not caused by our error
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Hygiene-sensitive items once opened (e.g., earbuds, wearables)
Q8: What if my refund hasn’t arrived?
If you haven’t received your refund after 15 business days (Monday to Friday):
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Check your bank or PayPal account
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Contact your payment provider
- If still missing, email support@anycases.co
Q9: Do you offer exchanges?
We currently do not offer direct exchanges. Please return the product for a refund and place a new order.
3. Payments
Q1: What payment methods do you accept?
We accept:
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Visa, MasterCard, Maestro, American Express, Discover, Diners Club, Union Pay, Elo, Shop Pay, Google Pay, Klarna (Pay Later / Installments)
Q2: When is my payment processed?
Payment is collected at the time of order placement. Orders will only be processed once payment is confirmed.
Q3: Are my payments secure?
Yes. All transactions are SSL encrypted and processed via PCI DSS-compliant gateways. We do not store full credit card details.
Q4: Can I pay in installments?
Yes, via Klarna, subject to approval. Payment terms and conditions are governed by Klarna.
Q5: Are taxes included in prices?
All prices are exclusive of VAT. International customers may be responsible for local taxes, customs duties, or import fees.
Q6: What if I need to cancel my order?
Orders can be canceled within 12 hours of purchase. After that, cancellation may not be possible if the order is already processed or shipped.
4. Contact Information
For any questions about shipping, returns, refunds, or payments, contact our support team:
Company Name: ANYCASES LTD
Company Number: 14987373
Registered Office: 6 Halcomb Street, London, N1 5RF, United Kingdom
Email: support@anycases.co
Phone: +1 646-813-4480
Business Hours: 9:00 AM – 6:00 PM (Monday to Friday), (GMT) Greenwich Mean Time (London)