Cancellation Policy

Last Updated: November 7, 2025

At ANYCASES LTD, we understand that sometimes you may need to cancel an order. This policy explains your rights and the process for cancelling an order purchased on our website.

1. Company Information

Company Name: ANYCASES LTD

Company Number: 14987373

Registered Office: 6 Halcomb Street, London, N1 5RF, United Kingdom

Email: support@anycases.co

Phone: +1 646-813-4480

Business Hours: 9:00 AM – 6:00 PM (Monday to Friday), (GMT) Greenwich Mean Time (London)

2. Eligibility for Order Cancellation

You may cancel your order if:

The request is made within 12 hours of placing the order, and
The order has not yet been processed or shipped.

Orders that have already been processed, packaged, or dispatched cannot be cancelled. In this case, you must follow our Return & Refund Policy to return the order after delivery.

3. How to Cancel an Order

To cancel your order, please follow these steps:

Email: support@anycases.co
Phone: +1 646-813-4480

Provide Your Order Details
Include the following information in your request:

Order number
Full name used to place the order
Email address associated with your order
Reason for cancellation (optional)

Confirmation of Cancellation
Once your cancellation request is received and verified, our support team will send you a confirmation email within 24 hours.

4. Refunds for Cancelled Orders

If your order is successfully cancelled before shipping, a full refund will be issued to your original payment method.
Refunds are typically processed within 10 business days (Monday to Friday).
Depending on your payment provider, it may take 5 additional business days for the funds to appear in your account.
Shipping charges are not applicable if the order has not been dispatched.

5. Exceptions

Certain orders cannot be cancelled once placed:

Orders that have been processed, packaged, or shipped
Custom, personalized, or made-to-order products
Items marked as Final Sale or Clearance

If you receive such an order, you must follow our Return & Refund Policy after delivery.

6. Partial Order Cancellation

If your order contains multiple items and some items are already processed or shipped:

Only the unprocessed items may be cancelled.
You will receive a refund for the cancelled items.
The remaining items will be shipped as usual.

7. Order Modification

Requests to modify an order (e.g., change shipping address, add or remove items) are considered cancellations of the original order and placement of a new order, if the original order has not been shipped.
All modification requests must be made within 12 hours of order placement.

8. International Orders

For international customers, cancellations are subject to customs processing times.
If the order has already left our warehouse and entered transit, cancellation is not possible.
Return procedures must follow the Return & Refund Policy.

9. Contact Information

If you wish to cancel an order, you can contact us: